7.5 Workers' Compensation Independent Review Service


7.5.1 Request for independent review form | 7.5.2 When and by whom can an independent review be sought? | 7.5.3 Reviewable decisions | 7.5.4 Nominating a person or representative | 7.5.5 The Independent Review | 7.5.6 Independent Review Outcomes | 7.5.7 Court or Arbitration Proceedings


The Workers’ Compensation Independent Review Service (WCIRS) is an independent review function within the Independent Review Division of General Counsel’s Office at Worksafe Victoria. The WCIRS provides injured workers with a quick and cost-effective review of certain Agent and WorkSafe ‘reviewable decisions’.

More information can be found on the WorkSafe website. WCIRS can also be contacted on (03) 4243 7061.

7.5.1 Request for independent review form

Workers can request an independent review through:

  • an online application portal: workers can fill in and lodge an application form using the online application portal.
  • PDF application form: workers can download the application form by clicking ‘Download PDF’, fill in the form electronically or in pen and returning it to WCIRS.
  • telephone: workers can call WCIRS who can assist them to fill out answers to the questions in the application form. The form will then be sent to the worker by email or post to review, sign and return to WCIRS by email or post.

7.5.2 When and by whom can an independent review be sought?

An independent review can only be sought by:

  • the worker to whom the decision relates,
  • a nominated person or representative who is 18 years or older, or
  • where the worker is under 18 years of age or under a legal disability, by a guardian or representative nominated by a guardian who is 18 years or older;

Where there are exceptional circumstances, an independent review can be sought:

The WCIRS review will cease if the dispute is listed for a final hearing date or referred to a Medical Panel during an independent review.

Exceptional circumstances that allow a worker to apply for a WCIRS review outside deadlines

‘Exceptional circumstances’ are those which are out of the ordinary, unavoidable or unexpected.

Whether there are exceptional circumstances will depend on the worker’s particular situation. They are circumstances that:

  • are outside the worker’s control;

  • the worker could not reasonably have prevented or accommodated; and

  • have had a significant and demonstrably negative effect on the worker’s ability to apply to WCIRS within the prescribed time limit.

In the context of a WCIRS application, the fact a worker has suffered an injury requiring treatment will not ordinarily be considered an exceptional circumstance.

Please see the WCIRS exceptional circumstances policy on the WorkSafe website for further information.

7.5.3 Reviewable decisions

A ‘reviewable decision’ is a decision made by an Agent or WorkSafe under the workers’ compensation legislation that relates to:

Decisions which are not reviewable by the WCIRS include:

  • a decision about a worker’s impairment benefits entitlement, including a determination about liability for an injury or degree of impairment.
  • any decision relating to the death of a worker or their dependants
  • a decision to reject a claim for compensation (or a provisional payments entitlement) on the basis that the worker is not a worker (or a deemed worker) under the legislation


  • a decision to reject a claim for compensation (or a provisional payments entitlement) on the basis that the employer was not the correct employer of the worker at the time of the injury or death
  • any decision that is subject to a final Medical Panel determination
  • any decision that has been resolved by agreement between the Agent and the worker
  • any decision made by, or on behalf of, a self-insurer under the workers’ compensation legislation or
  • any decision relating to a Serious Injury or Common Law Damages application or
  • any other decision that is not otherwise listed as a ‘reviewable decision’.

7.5.4 Nominating a person or representative

Workers under the age of 18 years or who are under a legal disability must be represented by their legal guardian or a person or representative nominated by the worker’s legal guardian who is 18 years or over.

Workers over the age of 18 years do not need to be represented but can nominate a person such as a family member or friend, a legal representative or an organisation such as their union, Union Assist or WorkCover Assist to assist them.

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