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2 Claims Management


2.1 Workers and Injuries | 2.2 Make a claim | 2.3 Employer forwards claim | 2.4 Employer pays compensation | 2.5 Receive a claim | 2.6 Manage claims | 2.7 Independent medical examinations & reports | 2.8 Investigations & Compliance | 2.9 High risk workers


This chapter describes what happens after a worker is injured at work. This includes how:

  • to define workers and injuries
  • a worker makes a claim
  • a claim is received and registered
  • initial liability is determined
  • claims are managed during different phases
  • claims are managed using a multidisciplinary approach.

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