3.9.4 Alter a worker’s weekly payments
Follow these steps when a worker applies to alter their weekly payments.
|Receive worker request to alter weekly payments||
Worker advises the Agent that they have calculated an amount incorrectly or that the PIAWE is incorrect. The worker needs to supply enough information to verify the application.
If the worker has not supplied enough information to verify the application, contact the worker and request that the information is provided as soon as possible.
If a worker claims that the Agent has calculated an amount incorrectly, the Agent must manually calculate it to verify the system calculated amount.
See: Calculate PIAWE<![CDATA[ ]]>
If the figures differ, Agents must check the details.
|Request employer to provide information||
If the worker claims that the employer’s PIAWE amount is incorrect, ask the employer for details of the calculation, including deductions from gross earnings.
The Agent may act on verbal advice from the employer, however:
View relevant documentation including:
The employer is required to:
If the worker’s application to alter weekly payments is approved, update records, correct errors and record file notes.
Give written notice of the decision to the worker and the employer within 28 days.
The written notice must state:
Write to the worker within 28 days to reject the application if:
The notice must also set out WorkSafe’s calculations of the worker’s entitlements so that the worker may reapply if the information is inaccurate.
|Worker may seek review of decision||
If the worker considers that the information is inaccurate, they:
See: Dispute resolution