Conditions of Use

The information contained in this publication is protected by copyright. WorkSafe Victoria hereby grants a non-exclusive licence in this publication to the recipient of this publication on the condition that it is not disseminated for profit. WorkSafe encourages the free transfer, copying and printing of the information in this publication if such activities support the purposes and intent for which the publication was developed.

The Claims Manual has been made available to the general public, via the WorkSafe website. However, certain information has been removed. The information that has been removed from the WorkSafe website version of the Claims Manual is as follows:

  • information that could jeopardise the integrity of the Victorian WorkCover scheme, such as certain information concerning investigation of possible fraud
  • administrative work practices that have no bearing on an Agent’s decision making ability, for example: system procedural requirements.

How to Use