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How to Use

Disclaimer: This Claims Manual is Agent facing and CONTAINS guidelines in line with legislation.

How to navigate the Claims Manual
  • A topic toolbar is embedded at the top of each page, containing an "Expand all", "Previous and Next topic", and a "Print" button.
  • Expand all will expand all drop downs or examples for visibility in printing if required.
  • Back to top links have been added into the body of the text for ease of navigation, as well as next and back to top buttons at the bottom of each page.
  • The top level menu shows two depths of menu.
  • You can return to the homepage by clicking on the WorkSafe logo or navigating using the breadcrumbs at the top of the content, for example:

  • Text contained within drop downs and expanders are marked with an arrow.
Act references

Clicking on an act icon will take you to the relevant legislation. Icon colours are explained below:

Act icon Act referenced
icon with gavel representing accident compensation act Accident Compensation Act 1985
icon with gavel representing the workplace injury and rehavilitation and compensation act Workplace Injury and Rehabilitation & Compensation Act 2013
icon with gavel representing the crimes act Crimes Act 1958
icon with gavel representing the electronic transactions act Electronic Transactions (Victoria) Act 2000
icon with gavel representing the fair work act Fair Work Act 2009
icon with gavel representing the health records act Health Records Act 2001
icon with gavel representing the interpretation of legislation act Interpretation of Legislation Act 1984
icon with gavel representing the local government act Local Government Act 1989
icon with gavel representing the occupational health and safety act Occupational Health & Safety Act 2004
icon with gavel representing the privacy and data protection act Privacy & Data Protection Act 2014
icon with gavel representing the workplace injury rehabilitation and compensation regulations Workplace Injury Rehabilitation & Compensation Regulations 2014
icon with gavel representing the road safety act Road Safety Act 1986
icon with gavel representing the social security act Social Security Act 1991
icon with gavel representing the transport accident act Transport Accident Act 1986
icon with gavel representing thetaxation administration act Taxation Administration Act 1953
Income Tax Assessment Act 1997
Search tips
  • If you enclose your search terms in parentheses, it will return results for only the exact match.
  • You can search using a short or slang version of the search term, e.g. concil for conciliation.
  • Use the filter in the search bar to search in glossary only.