Clinical Panel Coordinator

Primary responsibilities and accountabilities of this role are:

• Coordinate, coach, educate, feedback and motivate clinical panel members to ensure consistent, high quality clinical outcomes for injured workers.
• Inform, advise and educate stakeholders (e.g panel members, Agents, claims areas, medical and allied health providers, professional associations and injured workers) on issues relating to the clinical panel and injury management.
• Assist clinical panel members and Agents interpret and understand policies and processes
• Manage stakeholder queries, issues, complaints or concerns in relation to the clinical review process and the clinical panel through to resolution.
• Prepare written correspondence, briefs and letters in relation to the clinical review process and the clinical panel.
• Research, analyse, monitor and report on trends and anomalies in clinical reviews and stakeholder interactions. Develop and support recommendations to address these trends.
• Identify opportunities, make recommendations and implement improvements to tools, processes, systems and work practices within the Clinical Panel and Clinical Services Branch
• Administer and implement delivery of procedures and processes associated with the WorkSafe Clinical Panel (such as the restricted consultation process and quality assurance of panel members recommendations)

• A relevant tertiary qualification in health
• Knowledge and experience in working within the health and/or compensable market
• Highly developed written and oral communication skills including the ability to write correspondence and coach others.
• Demonstrated experience in building and sustaining collaborative relationships with others
• Demonstrated experience in coordinating, consulting, coaching and influencing people to achieve outcomes
• Demonstrated experience in working with stakeholders in the identification, research, analysis, development, implementation, and evaluation of clinical panel processes and procedures.
• Excellent planning and organisational skills, with attention to detail and the capacity to deal effectively with a diverse range of tasks and to work to tight deadlines.
• Experience working in a team environment where cooperation, negotiation and flexibility is highly valued
• Sound competency with Windows based applications (Word, Excel, Powerpoint)