Team Leader Account Solutions

• The AS Team leader will work within the Claims Operations-Health Division (COH) and in partnership with WorkSafe’s 7 Agents, Health Services Group (HSG), Information Technology Shared Services and Injury, Support &Service (IS&S) to:-
• Identify and document current risks within existing paramedical and like account payment processes;
• Identify and document alternative solutions to mitigate the risks identified;
• Implement selected solutions through a project and change management approach;
• Assist in implementing, in partnership with HSG, immediate medical account solutions within WorkSafe 7 Agents; and
• Play a lead contributor role, through experiential learning into future solution opportunities i.e. Treatment Payments Program.

Primary responsibilities and accountabilities of this role are:

LEADERSHIP

• Lead the identification of account processing risks through analysis and consultation with key stakeholders;
• Lead the evaluation of risk and change impact and identify, assess and recommend through business case development where appropriate alternative account processing solutions;
• Lead a team of up to 4 employees whilst drawing upon matrix resources from within COH Division in partnership with COH management team;
• Lead the influence of priority based medical solutions and coordinate implementation with WorkSafe’s 7 Agents;

• Design and establish a risk based framework for account processing assessment, analysis and solution implementation
• Manage engagement and consultation with Agents, HSG, ITSS and Divisions of IS&S regarding account processing risks and solutions;
• Conduct and lead facilitated workshops with all key stakeholders;
• Project manage account processing change and solution implementation across all WorkSafe Agents
• Working with Agent management, manage the change in culture, expectations, demands and priorities of accounts processing;
• Liaise with other WorkSafe/TAC personnel involved in partner engagement to ensure consistency and duplication of effort is minimized.
• Represent Claims Operations-Health Division at a range of cross-functional forums within and external to WorkSafe

• Proven ability to build, influence and sustain effective and constructive working relationships with key internal and external stakeholders
• Demonstrated experience in driving external stakeholder performance improvement
• Proven ability to work and deliver outcomes within sensitive and complex matrix environments
• Highly developed problem solving, analytical and critical thinking
• An ability to integrate different advice, ideas and concepts into practical business and process solutions
• Excellent written and verbal communication skills
• Proven experience in managing multiple high profile small projects
• Highly developed interpersonal and communication skills including the ability to negotiate and influence at a senior level
• Previous experience in an insurance or workers compensation account environment – desirable
• Sound operational knowledge of the CSC/Acction system and processes – desirable.