This Manual has been developed by WorkSafe Victoria for use by its staff and authorised Agents who manage WorkCover claims to assist with decision making in line with the legislation.

WorkCover Scheme

Everything you need to know about the Scheme

Claims Management

Starting and managing a claim


Calculate entitlements and weekly payments

Medical and Like Services

Cost of services to manage work related injury

Return to Work and Recovery

Support RTW and recovery in the Scheme

Specialised Payments

Manage a range of specialised payments

Dispute resolution

Everything you need to know about dispute management

Purpose of the manual

Background on the Claims Manual

Recent Updates

Review recent changes to the Manual