7.3 Conciliation
7.3.1 Conciliation service | 7.3.2 Request for conciliation form | 7.3.3 Notification of conciliation | 7.3.4 Documentation required for conciliation | 7.3.5 Prepare for conciliation | 7.3.6 Disputes about provisional payments
The aim of conciliation is to resolve disputes and avoid litigation. The worker can request conciliation if there is a dispute between the worker and the Agent and/or employer about the worker’s claim.
See: Conciliation service
Worker
The worker must request conciliation:
- in writing, by completing and signing the Request for Conciliation form
- within 60 days after the notice of decision was served on the worker.
Forms are available from the Agent, the Conciliation Service, some unions and service providers. For a sample of the form see Request for conciliation form
Note: The worker can apply to the Senior Conciliation Officer to ask that a late lodgement be accepted.
Conciliation Service
The Conciliation Service will usually convene a conference within 40-50 days of receiving a request for conciliation.
Note: A fast-tracked conciliation process exists for disputes relating to provisional payments for a mental injury.
See: 7.3.6 Disputes about provisional payments.
The Conciliation Service sends the Agent:
- a letter acknowledging receipt of the conciliation request
- a copy of the Request for Conciliation form
- copies of relevant documents submitted by the worker and any other information relevant to the dispute.