7.3.1 Conciliation service

The Conciliation Service is managed by a Senior Conciliation Officer with ministerially appointed independent Conciliation Officers. Their main task is to facilitate agreement between disputing parties.

The Conciliation Service provides Agents with a daily report detailing:

  • new conciliation requests
  • any cases that have been finalised.
Conciliation officer

When a dispute is referred to the Conciliation Service, the Conciliation Officer:

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