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7.1 Types of disputes


7.1.1 Weekly payments | 7.1.2 Medical & like services | 7.1.3 Provisional payments for a mental injury | 7.1.4 Impairment benefits | 7.1.5 Maims & pain & suffering claims | 7.1.5 Maims & pain & suffering claims | 7.1.6 Access to information | 7.1.7 Death of a worker


7.1.1 Weekly payments

Disputes about weekly payments referred for conciliation can be about:

  • liability to make or to continue to make payments
  • whether a worker has or does not have a current work capacity
  • any other matter which effects the payment or calculation of weekly payments.

7.1.2 Medical & like services

Disputes about medical and like services can be about:

  • the general liability of the employer/WorkSafe to pay compensation for medical and like services
  • WorkSafe’s liability for the reasonable costs of a particular service or type of service.

If the dispute raises a unique or scheme sensitive issue as to the reasonable cost of a particular service, consider involving legally qualified Agent staff or WorkSafe.

7.1.3 Provisional payments for a mental injury

Disputes about provisional payments for a mental injury referred for conciliation can be about:

  • WorkSafe’s general liability to pay provisional payments in respect of a claim
  • WorkSafe’s liability to pay for the reasonable costs of a particular service or the type of service requested under provisional payments.

7.1.4 Impairment benefits

If a worker disputes a decision to reject liability for injuries included in the claim, the worker must refer the dispute for conciliation.


Other information

The Conciliation Officer (CO) may make recommendations or refer a medical question to a Medical PanelUnder the legislation, unless inconsistent with the context or subject-matter — Medical Panel means a Medical Panel constituted under Division 2 of Part 12 for an opinion.


A worker is unable to commence proceedings in the court until the CO is satisfied that all reasonable steps have been taken by the worker to settle the dispute and a certificate is issued to that effect.


Disputes about the level of impairment must be referred to a Medical Panel for its opinion.


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