Where a worker is entitled to provisional payments on a mental injury, this entitlement continues until either the claim is accepted, or in the case of a rejected mental injury claim, for 13 weeks from the date the Agent determined the worker was entitled.
Where, on a rejected claim, the worker is approaching the 13 weeks, the Agent must:
- Send the PP cessation reminder letters
- Contact the worker and employer at week 10/11 from PP commencement to:
- enquire about the worker’s return to work (RTW Return to Work) status , and
- advise of ceasing PP coverage.
Send the PPY3 PP cessation letter to the worker and the PPY4 PP cessation letter to the employer