6.5.6 Processing provisional payments

Note: employer early notification obligations commence on, and provisional payments are only available for claims made on or after, 1 July 2021.

The Agent can process provisional payments where:

  • the claim is pending or rejected
  • the service date is within the 13 week period for which PP is active
  • the item number is eligible to be paid under payment types approved under PP

Note that if an Agent/Self-insurer does not advise the worker in a timely manner of their provisional payments entitlement, the 13 weeks should commence from the date that the worker is advised.

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