5.5.6.5 Recovery Support Service

The Recovery Support Service has been developed as an intervention that sits alongside current existing services of OES Original Employer Services and NES New Employer Services. The goal of this service is to keep the injured worker, employer and Treating Health Practitioner engaged, connected and supported, specifically, where there are non-vocational goals. The key to this support is engagement with all key stakeholders in a combined setting where possible and practical.

Supports and interventions recommended by OR Occupational Rehabilitation Providers over the duration of this service are to be evidence-based. This will ensure that any support or intervention a worker is engaged in will be of best practice and be beneficial to the worker.

OR providers must seek Agent approval prior to commencing the Recovery Support Service if not referred for by an Agent. Approval must be requested via the Approval Notification which sits as a precursor to the Service Notification.

OR providers should approach Recovery Support Service (RSS) with a view of building the skillset and capacity of the injured worker to enable self-management and/or the ability to continue to seek relevant support, post completion of the service.

Engagement in this service is voluntary and cannot be referenced in any compliance process.

Recovery Support Service can include:

Phone / video based or in person contact between an ORP and injured worker, treating health practitioner and where relevant, employer.

  • This should involve (but is not limited to) discussions regarding:
  • the injured worker ‘s current treatment and recovery plan including the establishment of and adherence to same (engaging with the THP Treating Health Practitioner)
  • opportunities for home based recovery and rehabilitation initiatives
  • exercise regime and guidance, with the support of the THP
  • activities of daily living, structure and daily activity schedule
  • community connection
  • current mental health status
  • psychosocial and practical concerns
  • how the injured worker is managing at home and how the OR provider can offer guidance, education, coaching and support
  • financial counselling, or an opportunity to have financial counselling, not however delivered by the OR provider
  • coaching on mindfulness and relevant resources, including mobile applications
  • placing the injured worker in contact with peer support that is a part of workers local community to engage in networking and peer support.
  • graduating exposure to domestic duties and education on pacing
  • tools, resources and support to support self-management of the above, where possible

A dedicated Recovery Support Service THP Case Conference can be billed as per the relevant fee schedule (maximum of one Case Conference) which is not included in the maximum of 10 hours of funding.

See: Recovery support service fact sheet | Recovery support service - Information for injured workers

Next | Back to top