4.5.14 External case management

External case management is a collaborative process which may include an assessment, planning, facilitation and advocacy for options and services to meet an individual’s health needs through communication and the utilisation of available resources to promote quality cost effective outcomes.

WorkSafe recognises that some eligible workers at certain times require assistance beyond the case management role of an Agent or the role of THPs. Case management services are a time-limited service that complements the Agent’s role.

WorkSafe will only pay providers who are registered by WorkSafe to provide external case management services.

See: Cost of services


See: Policy for External Case Management

The policy includes:

  • who can provide services
  • when WorkSafe will pay for external case management
  • prior approval
  • exceptions.