4.5.12.3 Determine urgency of request
If liability is accepted for equipment, determine the urgency of the request considering the following points and the 'urgency table' below:
Consider:
- mobility and safety requirements
- any customisation requirements
| Urgency level | Equipment delivery timeframes | Definition and examples |
|---|---|---|
|
Level 1 Emergency Supply |
within 8 business hours* of receipt | A worker’s mobility or safety is at risk requiring urgent equipment service or supply, e.g. for respiratory or mobility items. |
|
Level 2 Urgent Supply |
within 8-16 business hours* | A worker’s mobility, hygiene (bathing or toileting) or pain management is compromised but there is no safety risk. |
|
Level 3 Regular/Non-urgent Supply |
within 3-10 business days of receipt | Equipment is required to enhance a worker’s rehabilitation or independence. |
|
Level 4 Customised or Specialist Equipment Supply |
within 3 business days of receipt | The equipment requires customisation via particular specifications or enhancements. |
|
* Note: Business hours refers to 9am – 5pm Monday to Friday |
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