5.9.3 NES suspension or cessation

Suspend NES

Suspension may be required where the worker will not have a CWC for more than four weeks and this is expected to resolve within 13 weeks.

If a decision is made to suspend NES, the Agent will:

  • create and complete the Novus task ‘NES suspension’
  • within one working day, send the standard letter NES7 ‘NES suspension worker’ to the worker and the their THP which will includes the date from which NES are suspended
  • inform the OR provider of the date from which NES are suspended.
Cease NES

Cessation may be required where the worker no longer has a CWC or the potential for a CWC and this is not expected to resolve within 13 weeks.

If a decision is made to cease NES, the Agent will:

  • create and complete the Novus task ‘NES cessation’
  • within one working day, send the standard letter NES8 ‘NES cessation letter’ to the worker and their THP which includes the date that NES cease
  • inform the OR provider of the NES cessation date.
Recommence NES

Recommencing a NES service may be required after the entry criteria for all NES has been applied and the services already completed or partially completed established.

If a decision is made to recommence NES, the Agent will:

  • forward an OR approval form to the OR provider
  • contact the OR Provider to discuss service expectations
  • advise the OR Provider they are only eligible to claim the remaining service fee payable at the completion of the service

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