4.5.12.3 Processing requests for items from non-contracted equipment suppliers or for items that cannot be provided directly by WorkSafe’s Contracted Equipment Suppliers

Follow the below steps when requested items are:

  • recommended from a non-contracted supplier, or

  • not supplied directly by a WorkSafe Contracted Equipment Supplier as outlined in 4.5.12.2.

Step Agent action
Review request

Consider whether any liability issues exist and whether there is sufficient information to make a decision.

Urgent requests for equipment should be reviewed immediately upon receipt of the request.

Note: the prescribing therapist should submit a completed Equipment Prescription Form (EPF) to prescribe equipment. The EPF should detail:

  • equipment recommended

  • equipment trial outcomes (note: contracted equipment should be trialled in the first instance)

  • why contracted equipment options were unsuitable, if a non-contracted item is recommended

  • clinical justification for the recommended item

  • information regarding the equipment features and any non-standard options or customisations required e.g. if the recommended equipment is not the base/standard model, detail regarding superior features and functionality necessary to meet worker’s specific clinical needs. This information will assist the Agent in determining reasonable cost contributions by the worker.

The prescription should be less than 12 months old as the worker’s needs may change over time.

Note: WorkSafe Equipment Purchasing Team cannot order equipment from suppliers with online only order acceptance/portals. If online order is the only option to source the required equipment, the worker can order and seek reimbursement with prior agent approval.
Determine liability within 10 working days

Refer to:

  • the Equipment & Related Services Guidelines regarding what the Agent can and cannot pay for, including requirements for clinical justification and equipment trial by the worker
Notifying of decision

  • record the decision

  • send a letter to the worker (within 10 working days of receipt of the request/additional information) advising them of the decision

  • cc to requesting THP and prescribing therapist

Placing the order

Send the completed Equipment Order Form, Equipment Prescription Form and supplier quote to the WorkSafe Equipment Purchasing Team.

See: Complete equipment order form

 

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