2 Claims Management

2.1 Workers and Injuries | 2.2 Make a claim | 2.3 Employer forwards claim | 2.4 Employer pays compensation | 2.5 Receive a claim | 2.6 Manage claims | 2.7 Independent medical examinations & reports | 2.8 Investigations & Compliance | 2.9 High risk workers

This chapter describes what happens after a worker is injured at work. This includes how:

to define workers and injuries
a worker makes a claim
a claim is received and registered
initial liability is determined
claims are managed during different phases
claims are managed using a multidisciplinary approach.