1.3.5 Payments made in error

This information has been removed from the WorkSafe website as it relates to internal work processes.

In accordance with clause 9.4(a) of the Agency Agreements, agents are to notify WorkSafe immediately* of Erroneous payments above $10,000.00. Emailed notifications are required to be sent to:

• Director Agent Performance & Relationships (APRD)

• Manager, Agent Contract

• Manager, Claims Practices.

“immediately” means the significant issues needs to be reported to WorkSafe in writing the day the Agent becomes aware of the issue, and other events should be reported in writing within two to three working days.

Agent remediation actions are to be well documented in the notification that ensure same errors are not repeated. Remediation plans are required for both agent error & good faith EP.

Agents are to ensure all staff have an awareness of the reporting and recovery requirements.

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