Recent Updates

Section Section Title Date Updated Comment
4.5.11.1 Elective spinal surgery 22 April 2024 Section reviewed and updated
2.7.2.6 Multi-disciplinary (MD) IME
7.5.3 Reviewable decisions
3.2.3.1 Valid Initial medical certificate 12 April 2024 Section reviewed and updated
2.7.7 Independent Impairment Assessments   02 April 2024 New section
7.7.2 Approved panel solicitors Section reviewed and updated
7.6.2 Examples of referrals to the Medical Panels
7.6.1 Medical Panels referral
3.9.13 Transition Support Service
3.9.9 Period of notice
3.7.2 Worker moves overseas
3.3 Entitlement periods & step-downs
3.3.4 Review of entitlement approaching end of the second entitlement period
3.3.5 After the second entitlement period
3.3.5.1 Post second entitlement period review
3.3.5.2 Additional services after 130 weeks
3.3.5.3 Application for weekly payments after second entitlement period – incapacitated due to surgery
3.3.5.4 Application for weekly payments after second entitlement period – returned to work
3.3.5.5 Ongoing management post second entitlement period
3.3.5.6 Six monthly reviews
3.5 Impacts on weekly payments
2.7.5 Complaints against IMEs
2.7.3 Worker Compliance
2.7 Independent medical examinations & reports
7.9.1 Eligibility for arbitration
6.4.2 ICRP settlements
6.2.4.2

Assessment methods
6.2.3.9 Calculate multiple injury claims
6.2.2.7 Worker non-attendance at IIA-HLA for IB claims
6.2.2.6 Independent impairment assessment
6.2.1.1 Stabilisation of injuries
6.2.1 Overview of impairment benefits
6.2 Impairment benefits
4.5.39 Psychology
3.9.9 Period of notice
3.3.6.5 Pre 12 November 1997 claims - weekly payments
3.2.5 Diagnosis
3.2.3 Valid Certificate of Capacity
2.2.1 Worker completes claim form
2.1.6 Define an injury
2.1.2 Mental injuries - entitlements and exceptions
2.1 Workers and Injuries
1.1.3 The role of the Agent Skills and capabilities document updated
2.1.4.2 Roles in organisations 15 March 2024 Section reviewed and updated
2.5.6.2 Work experience students
4.5.20.7 Provision of firewood 29 February 2024 Section reviewed and updated
5.2.3 Consult about RTW 16 February 2024 Section reviewed and updated
4.5.12.9 Ride on mower supply 8 February 2024 New section
4.5.20.4 Review OT recommendations Section reviewed and updated
5.2.1 Provide employment
4.5.19.7 Manage the builder 5 February 2024 Section reviewed and updated
4.5.19.6 Engage a builder
4.5.19.5 Requirements if modification costs exceed $50,000
4.5.19.4 Determine reasonable home modifications
4.5.19.3 Review request for home modifications
4.5.19.2 What WorkSafe will pay for
4.5.19.1 Request for home modifications
4.5.19 Home modifications
2.2.8 Medical authority 9 January 2024 Section reviewed and updated
4.5.40.1 Assistance dog services 5 January 2024 Section reviewed and updated
3.5.4 Reduction in CWE
2.8.4 Potential scheme abuse and non-compliance
3.3.5.6 Ongoing management 22 December 2023 Section reviewed and updated
4.3.5 Determining ongoing entitlement
4.5.37 Public & Private hospitals 13 December 2023 Section reviewed and updated
1.4.4 Dispute resolution 11 December 2023 Section reviewed and updated
1.5.4 Resolution of complaints against Agents
3.6.1 Agent obligations when a Centrelink preliminary notice is received
1.5.10 Restricted system access 8 December 2023 New section
3.4.1.7 Weekly payments for a single day Section reviewed and updated
4.5.20.7 Provision of firewood
5.1.6 Worker interview process 6 December 2023 Section reviewed and updated
4.5.37 Public & Private hospitals 30 November 2023 Section reviewed and updated
3.1.1.1 Relevant period
2.6.1.8.1 Career and volunteer firefighters and vehicle and equipment maintenance employees employed by Fire Rescue Victoria and Country Fire Authority 27 November 2023 Section reviewed and updated
1.4.1 Decision making 16 November 2023 Section reviewed and updated
4.5.2.2 WorkSafe can pay for 13 November 2023 Section reviewed and updated
4.5.2.1 General guidelines
4.5.12.4 Complete equipment order form
4.5.12.2 Processing requests from contracted equipment suppliers
4.5.12.1 Types of requests for equipment & related services
4.5.12 Equipment & related services
2.5.7 Further or continuing injuries 9 November 2023 Section reviewed and updated
2.5.6 Claims by certain types of workers
2.5.4 Claim service and lodgement dates
2.5.3 Check a claim
2.5.2 Claims lodged direct
2.3 Employer forwards claim
2.2.7 Forward claim to Agent
2.2.6 Service of claim on employer
2.2.4 Invalid claims
2.2.2 Approved forms
2.2.1 Worker completes claim form
4.7 Above rates & gap payment exceptions 6 November 2023 Section reviewed and updated
4.5.20 Household help
4.5.20.7 Provision of firewood
4.5.29.4 Arrange an ADL assessment
3.1.1.1 Relevant period 3 November 2023 Section reviewed and updated
4.5.32 Outreach services
5.7.1 GP RTW activities 27 October 2023 Section reviewed and updated
5.7.2 Allied health practitioner RTW case conference
5.7.3 Medical Specialist and Psychiatrist RTW case conference
3.1.1 PIAWE components 26 October 2023 Section reviewed and updated
3.1.4.1 More than one employer
3.1.5.2 Calculate overtime & shift allowance
1.5.9 Self-insurer becoming premium paying employer 20 October 2023 Section reviewed and updated
2.6.1.8 Determining liability for firefighter cancer claims 19 October 2023 Section reviewed and updated
3.7.1.4 Indexation table 15 September 2023 Section reviewed and updated
4.5.32 Outreach services
5.9 RTW with new employer 8 September 2023 Section reviewed and updated
4.5.37.3 Day surgery
5.5.9 Audits - Occupational Rehabilitation Provider Incentives 31 August 2023 New section
4.3.5 Determining ongoing entitlement Section reviewed and updated
2.4.1 Employer's liability 21 August 2023 Section reviewed and updated
3.1.4.5 Students 11 August 2023 Section reviewed and updated
2.1.3.1 Self-inflicted injuries 28 July 2023 Section reviewed and updated
2.7.2 Independent medical examiners (IMEs) 7 July 2023 Section reviewed and updated
7.8.1 Conciliation costs 1 July 2023 Sections reviewed and updated including statutory maximums and figures affected by AWE and CPI indexation for 2023/24
6.3.10 Maximum payments - actions for damages
6.3.9 Old common law scheme
6.2.9.2 IB compensation tables - claims made on or after 10 December 2009
6.2.6.3 Calculate hearing loss claims
6.2.3.9 Calculate multiple injury claims
6.2.3.7 Compensation tables - amounts payable
6.2.3.2 Determine & calculate IB entitlement
6.1.5.4 Reimbursement of reasonable expenses - non-dependent family member
6.1.5.3 Medical and like expenses (ISP)
6.1.5.2 Weekly pensions
6.1.5.1 Amounts of lump sum payments
6.1.4.5 Expenses - non-dependent family members
6.1.4.4 Medical and like expenses
6.1.4.3.1 Current lump sum amounts
6.1.4.2 Weekly pension
5.9.6.1 About the Worker Assistance Scheme (WAS)
5.4.2 Track time elapsed of the employment obligation period
5.3.5 Employer obligations - penalty units
5.2.4 RTW coordinators to be appointed
4.5.50.3 Indexation of travel or accommodation expenses
4.5.50 Travel expenses
4.5.15 Family counselling
3.3.6.1 Payments for periods from 13 November 2013
3.3.6 Weekly payment rates
3.3.5.8 Weekly payments for surgery post 130 weeks
3.3.5.6 Ongoing management
3.3.5.4 Worker can make application
3.1.4.5 Students
3.1.3 Changes in pay & incremental increases
2.4.2 Employer excess table
2.4.1 Employer's liability
1.1 Overview of the Scheme
6.2.1 Overview of impairment benefits 16 June 2023 Section reviewed and updated
4.5.34 Pharmacy
4.4 Termination of medical & like benefits 26 May 2023 Section reviewed and updated
4.3.5 Determining ongoing entitlement
7.5.6 Independent Review Outcomes 26 May 2023 Section reviewed and updated
7.9.10 Resolutions without a determination New section
7.9.9 Arbitration costs Section reviewed and updated
7.9.7 Arbitration determinations
7.9.6 Arbitration hearings
7.9.5 Legal and other representation at arbitration
7.9.4 Preparing for the initial hearing
7.9.3 Agent or Self-insurer notified of arbitration
7.9.2 Worker makes a Referral for Arbitration
4.5.40.1 Assistance dog services 4 May 2023 Section reviewed and updated
4.5.12 Equipment & related services 3 May 2023 Section reviewed and updated
7.5 Workers' Compensation Independent Review Service
4.5.27 Non-established, new or emerging treatment & services (NeNETS) 27 April 2023 Section reviewed and updated
2.2.8 Medical Authority 14 April 2023 Section reviewed and updated
2.7.2.6 Multi-disciplinary (MD) IME 11 April 2023 Section reviewed and updated
5.7.2 Allied health practitioner RTW case conference 24 March 2023 Section reviewed and updated
5.7 RTW case conferences
4.3.6 Telehealth New section
4.5.40.1 Assistance dog services Section reviewed and updated
3.3.5.5 Process for application after second entitlement period
3.7.1.2 Previous position earnings (PPE) 21 February 2023 Section reviewed and updated
4.5.27.2 Medicinal cannabis 14 February 2023 New section
4.5.27.1 Ketamine
4.5.40.1 Assistance dog services 10 February 2023 Section reviewed and updated
1.3.3 National Disability Insurance Agency (NDIA) Compensation Recoveries 7 February 2023 New section
5.1.3 Suspend weekly payments 2 February 2023 Section reviewed and updated
5.1.2 Warning notices
3.5.4 Reduction in CWE 20 January 2023 Section reviewed and updated
7.5 Workers' Compensation Independent Review Service 16 January 2023 Section reviewed and updated
4.5.43.5 Sedatives  9 January 2023 Section reviewed and updated
4.5.34.4 Drugs of dependence
4.5.34.3 Erectile dysfunction medication
3.1.1.1 Relevant period
3.6.1 Agent obligations when a Centrelink preliminary notice is received 2 December 2022 Section reviewed and updated
3.4.5 Direct Payees 25 November 2022 Section reviewed and updated
6.2.13 Eligible Progressive Diseases New section
5.2.1 Provide employment 16 November 2022 Section reviewed and updated
4.2 Information available
3.6.1 Agent obligations when a Centrelink preliminary notice is received
2.1.6 Define an injury
1.4.1 Decision making
3.4.4.1 Superannuation process 10 November 2022 Section reviewed and updated
3.2.7 Backdated certificates 2 November 2022 Section reviewed and updated
3.7.3 Retirement 25 October 2022 Section reviewed and updated
7.9.9 Arbitration costs
3.7.2.2 Temporary absence from Australia 15 October 2022 Section reviewed and updated
5.1.2 Warning notices 6 October 2022 Section reviewed and updated
5.1.3 Suspend weekly payments
5.1.4 Terminate weekly payments
2.8.2.4 Schedule of fees
7.9.1 Eligibility for arbitration 1 October 2022 Section reviewed and updated
3.7.1 Indexation 27 September 2022 Section reviewed and updated
2.8.3.1 Determine need to conduct surveillance
3.4.4 Superannuation
3.6.3 When a Centrelink Recovery Notice is received
6.1.5.1 Amounts of lump sum payments 20 September 2022 Section reviewed and updated
3.7.3.2 Injuries close to or after retirement age 19 September 2022 Section reviewed and updated
2.6.1.8 Determining liability for firefighter cancer claims 17 September 2022 Section reviewed and updated
7.9 Arbitration Service New section added
7 Dispute Resolution 9 September 2022 Sections reviewed and updated to reflect ACCS change to WIC.
7.8.1 Conciliation costs
7.4.3 Conciliation outcome
7.3.6 Disputes about provisional payments
7.3.5 Prepare for conciliation
7.3.4 Documentation required for conciliation
7.3.3 Notification of conciliation
6.1.4.1.3 Types of Immediate Support payments
6.1.4.1 Immediate Support payments
6.1.1.3 Injured worker has passed away (existing claim)
4.1.4 THP reports
3.4.3.1 Interest payments to a worker
3.3.5.4 Worker can make application
3.2 Certificate of capacity
2.7.1 THP reports
2.6.5 Object to acceptance of liability
1.2.7 Requests to amend the record
1.2.5 Information that can be released
1.2.4 Receipt, scope and searches
5.9.5.1 Worker eligibility for WISE 7 September 2022 Section reviewed and updated
7.1 Types of disputes
7.5.5 The Independent Review 6 September 2022 Section reviewed and updated
7.5.6 Independent Review Outcomes
7.5.7 Court or Arbitration Proceedings
3.1.3 Changes in pay & incremental increases    
1.2.7 Requests to amend the record    
7 Dispute Resolution 31 August 2022 Section reviewed and updated
7.1 Types of disputes
7.3 Conciliation
7.4.3 Conciliation outcome
7.4.5 Disputes referred to court
7.5.2 When and by whom can an Independent Review be sought?
7.6 Medical panel
7.6.1 Medical panel referrals
1.2.9 Provide information to WIC
4.3.5 Review ongoing entitlement 22 August 2022 Section reviewed and updated
5.9.5 WorkSafe Incentive Scheme for Employers (WISE) 5 July 2022 Section reviewed and updated
5.9.6 Worker Assistance Scheme
2.2.1 Worker completes claim form 4 July 2022 Section reviewed and updated
2.2.3 Valid claims
3.2.3 Valid Certificate of Capacity
3.2.4 Who can sign certificates
1.1 Overview of the Scheme 1 July 2022 Sections reviewed and updated including statutory maximums and figures affected by AWE and CPI indexation for 2022/23
2.4.1 Employer's liability
2.4.2 Employer excess table
3.1.3 Changes in pay & incremental increases
3.1.4.5 Students
3.3.5.4 Worker can make application
3.3.5.6 Ongoing management
3.3.5.8 Weekly payments for surgery post 130 weeks
3.3.6 Weekly payment rates
3.3.6.1 Payments for periods from 13 November 2013
3.7.1.3 Indexation tables
4.5.15 Family counselling
5.2.4 RTW coordinators to be appointed
5.3.5 Employer obligations - penalty units
5.4.2 Track time elapsed of the employment obligation period
6.1.4.2 Weekly pensions
6.2.3.2 Determine & calculate IB entitlement
6.2.3.7 Compensation tables - amounts payable
6.2.3.9 Calculate multiple injury claims
6.2.6.3 Calculate hearing loss claims
6.2.9.2 IB compensation tables - claims made on or after 10 December 2009
6.3.9 Old common law scheme
6.3.10 Maximum payments - actions for damages
7.8.1 Conciliation costs
4.3.6 Worker reimbursement pilot - Agent discretion                       1 July 2022 Section removed
3.4.5.5 Taxation of direct payees Section reviewed and updated
3.4.3 Interest on late weekly payments
6.1.5.4 Reimbursement of reasonable expenses - non-dependent family member
6.1.5.3 Med and like expenses ISP
6.1.5.2 Weekly pensions
6.1.5.1 Amount of lump sum payments
6.1.4.5 Expenses - non-dependent family members
6.1.4.4 Medical and Like expenses
6.1.4.3.1 Death and Dependency lump sum amounts
6.1.4.1 Immediate support payments
6.1.4 Entitlements
6.1.3.10 Centrelink payments
6.1.3.3 Panel firm investigates claim
6.1.2.2 Who can apply for entitlements
6.1.2.1 Eligibility for entitlements
6.1.2 Make a claim
6.1 Death Claims
4.5.50.3 Indexation of travel or accommodation expenses
4.5.50 Travel expenses
4.5.20.8 Death while in receipt of household help Section added
4.5.4 Burial or cremation Section reviewed and updated. Sub-sections added
4.5.39 Psychology 27 June 2022 Section reviewed and updated
3.1.1 PIAWE components 09 June 2022 Section reviewed and updated
3.1.2 Calculate PIAWE
3.1.3 Changes in pay & incremental increases
3.1.4 Categories of workers
3.5.4.1 Determine a direct payee
2.8.1 Role of private investigations 03 June 2022 Section reviewed and updated
2.8.2 Process for investigations
2.8.3 Surveillance guidelines for Agents
2.8.4 Potential scheme abuse and non-compliance
2.8.5 Offences under legislation
2.2.1 Worker completes claim form 27 May 2022 Section reviewed and updated
2.2.2 Approved forms
2.3.2 Forward claim to Agent
2.5.2 Claims lodged direct
2.5.4 Claim service and lodgement dates
2.7.5 Complaints against IMEs 12 April 2022 Section reviewed and updated
2.1.1.4 General contractor provisions
4.5.34.4 Drugs of dependence 22 March 2022 Section reviewed and updated
6.3.7 Damages writ
6.3.6 Pre-litigation damages conference
2.7.2.4 Advise worker of appointment
3.7.2 Worker moves overseas 17 March 2022 Section reviewed and updated
3.7.2.1 Weekly payments and medical expenses for a worker who lives overseas
3.7.1.4 Indexation table - pre-injury average weekly earnings 10 March 2022 Updated figures affected by AWE indexation
3.2.4 Who can sign certificates Section reviewed and updated
3.2.3 Valid Certificate of Capacity
3.9.13 Transition Support Service 25 February 2022 Section reviewed and updated
3.7.3.2 Injuries close to or after retirement age 10 February 2022 Act reference added to section.
5.7.3 Medical specialist and Psychiatrist RTW case conference 8 February 2022 Section reviewed and updated
5.7.2 Physiotherapist or Psychologist RTW case conference Section reviewed and updated to include other Allied health practitioners
5.7 RTW case conferences Section reviewed and updated
6.1.1.2 Information and support 4 February 2022 Section reviewed and updated
4.5.24 Loss and grief counselling
3.2.4 Who can sign certificates 28 January 2022 Section reviewed and updated
4.5.29.2 Better Access to Mental Health (BAMH) Occupational Therapy 23 December 2021 New section added
4.5.29.1 Hand Therapy (OT)
4.5.29 Occupational Therapy Section reviewed and updated
4.5.35.2 Hand Therapy (Physio) New section added
2.2.1 Worker completes claim form 17 December 2021 Section reviewed and updated
3.2.5 Diagnosis 17 December 2021 Section reviewed and updated
3.2.3 Valid Certificate of Capacity
3.2.1 Provide certificates
2.2.5 Invalid medical certificate
6.5 Provisional payments for a mental injury 14 December 2021 Section reviewed and updated
4.5.11 Elective Surgery Uploaded edited fact sheet
4.5.12 Equipment & related services 8 December 2021 Added Continence and Equipment list for Agents
2.1.4.3 Specific work types 7 December 2021 Section reviewed and updated
3.3.5.5 Process for application after second entitlement period 6 December 2021 Section reviewed and updated
2.3.4 Penalties for late lodgement and additional liability 3 December 2021 Section reviewed and updated
2.2.2 Approved forms
6.2.2.5 Suspend impairment process 19 November 2021 Section reviewed and updated
4.5.45 Respite Care 12 November 2021 Section reviewed and updated
2.7.2 Independent medical examiners (IMEs) 8 November 2021 Section reviewed and updated
6.1.5.5 Travel & accommodation 5 November 2021 Section removed
6.1.5.3 Medical and like expenses (ISP) Section reviewed and updated
6.1.4.4 Medical and like expenses
4.5.50.3 Indexation of travel or accommodation expenses New section added
4.5.50 Travel expenses Section reviewed and updated
4.5.39 Psychology Section reviewed and updated
4.5.15 Family counselling Section reviewed and updated
4.5.4 Burial or cremation Section reviewed and updated
4 Medical and like services Section reviewed and updated
2.2.4 Invalid claims Section reviewed and updated
2.2.1 Worker completes claim form Section reviewed and updated
1.1.4 Employer obligations Section reviewed and updated
2.1.8 Responding to serious incidents New section added
4.5.44 rTMS 1 November 2021 Section reviewed and updated
4.5.11 Elective surgery 28 October 2021 Section reviewed and updated
3.7.2 Worker moves overseas 15 October 2021 Section reviewed and updated in line with circular 2021/22
2.4.1 Employer's liability 11 October 2021 Section reviewed and updated
7.3.5 Prepare for conciliation 17 September 2021 Section reviewed and updated
3.4.5.1 Determine a direct payee 8 September 2021 Section reviewed and updated
2.8.2.4 Schedule of fees 1 September 2021 Updated figures affected by CIP indexation
6.5.7 Ceasing provisional payments on rejected claims   31 August 2021 New section added and subsequent section re-numbered
3.7.1.4 Indexation table - pre-injury average weekly earnings Updated figures affected by AWE indexation
3.4.5.5 Taxation of direct payees 13 July 2021 Section reviewed and updated
2.8.4.2 Reporting allegations of suspected offence or non-compliance 1 July 2021 Updated figures for 2021/22 penalty units
1.1 Overview of the Scheme 1 July 2021 Updated statutory maximums and figures affected by AWE and CPI indexation for 2020/21
2.4.1 Employer's liability
2.4.2 Employer excess table
3.1.3 Changes in pay & incremental increases
3.1.4.5 Students
3.3.5.4 Worker can make application
3.3.5.6 Ongoing management
3.3.5.8 Weekly payments for surgery post 130 weeks
3.3.6 Weekly payment rates
3.3.6.1 Payments for period from 13 November 2013
3.7.1.3 Indexation tables
4.5.50 Travel expenses
5.2.4 RTW Coordinator to be appointed
5.3.5 Employer obligations - penalty units
5.4.2 Track time elapsed for the employer obligation period
6.1.4.2 Weekly pension - Calculate orphan pension 1 July 2021 Updated statutory maximums and figures affected by AWE and CPI indexation for 2021/22
6.1.4.2 Weekly pension - Calculate child pension
6.1.4.2 Weekly pension - Calculate partner pension
6.1.4.2 Weekly pension - Pay weekly pension
6.1.4.3.1 Types of immediate support payments
6.1.4.4 Medical & like expenses
6.1.4.5 Expenses - non-dependent family members
6.1.5.1 Amounts of lump sum payments
6.1.5.2 Weekly pensions
6.1.5.3 Counselling for family members
6.1.5.4 Reimbursement of reasonable expenses - non-dependent family members
6.1.5.5 Travel & accommodation
6.2.3.2 Determine & calculate IB entitlement
6.2.3.7 Compensation tables - amounts payable
6.2.3.9 Calculate multiple injury claims
6.2.6.3 Calculate hearing loss claims
6.2.9.2 IB compensation tables - claims made on or after 10 December 2009
6.2.10 No disadvantage compensation table
6.2.12 Further injury hearing loss table
6.3.9 Old common law scheme
6.3.10 Maximum payments – actions for damages
7.8.1 Conciliation costs
4.5.29.2 Arrange an ADL assessment 28 June 2021 Section reviewed and updated
2.1.7.4 Proclaimed diseases 22 June 2021 Section reviewed and updated in line with circular 2021/12
2.1 Workers and injuries 22 June 2021 Section reviewed and updated to reflect introduction of provisional payments and change to worker injury claim form
2.2.1
2.2.4
2.2.6
Worker completes claim form
Invalid claims
Service of claim on employer

2.2.7

2.2.7.2


2.2.7.3

2.2.7.4

2.2.7.5

Forward claim to Agent

Claim for medical & like services for a physical injury only under employer excess

Lodged claim directly

Worker gives claim directly to Agent

Claim lodgement system
2.2.8 Medical authority

2.3.1

2.3.2

2.3.3

2.3.4

Receive claim from worker

Forward claim to Agent

Timeframes to forward claims

Penalties for late lodgement

22 June 2021 Section reviewed and updated to reflect introduction of provisional payments

2.4.1

2.4.4

Employer pays compensation

Exceptions to employer's liability

2.5.1

2.5.2

Worker notifies Agent of a claim

Claims lodged direct
2.5.3.2 Check details before registering

2.5.4

2.5.4.2

2.5.4.3

2.5.4.4

2.5.4.5

2.5.4.7

Claim service and lodgement dates

Employer received date

Worker served date

Employer forwarded to Agent date

Agent received from employer date

Changing service & lodgement dates

2.5.5

2.5.5.1

Claim registration details

Claim type definitions
2.5.6.1 Volunteers & others

2.6.1

2.6.1.1

2.6.1.4

Determine liability

Time limits to determine liability

Further enquiries to make a liability decision
4 Medical and like services 22 June 2021 Section reviewed and updated to reflect introduction of provisional payments
4.1
4.1.1 		Costs of services
Costs WorkSafe pays
4.2.1
4.2.2
4.2.4 		Information for workers
Information for employers
Provider payment for services
4.3.1
4.3.2
4.3.3 		Seek prior approval
Receive account or receipt
Determine what is reasonable & necessary
4.4 Terminate medical & like services
4.5.2 Aids and appliances
4.5.25 Medical practitioner services
4.5.29 Occupational therapy
4.5.32 Outreach services
4.5.34 Pharmacy
4.5.37 Private hospitals
4.5.39 Psychology
4.5.40 Post-traumatic stress disorder (PTSD) treatment
4.5.42 Remedial massage
4.5.46 Social work and Accredited Mental Health Social Work
4.5.50 Travel expenses
5.5.7 Worker choice of OR provider 22 June 2021 Section reviewed and updated to reflect introduction of provisional payments
5.5.5 OR services on pending or rejected claims
5.3.5 Employer obligations - penalty units
6.5 Provisional payments for a mental injury 22 June 2021 New section added to reflect introduction of provisional payments
7 Dispute resolution 22 June 2021 Section reviewed and updated to reflect introduction of provisional payments
7.1.3 Provisional payments for a mental injury 22 June 2021 New section added to reflect introduction of provisional payments and subsequent sections re-numbered
7.3 Conciliation 22 June 2021 Section reviewed and updated to reflect introduction of provisional payments
7.3.3 Notification of conciliation
7.3.4 Documentation required for conciliation
7.3.6 Disputes about provisional payments 22 June 2021 New section added to reflect introduction of provisional payments
7.5.3 Reviewable decisions 22 June 2021 Section reviewed and updated to reflect introduction of provisional payments
7.3 Conciliation 26 May 2021 Section reviewed and updated
3.1.1.5 Non-pecuniary benefits can be included in ordinary earnings 14 May 2021   Sections reviewed and updated
3.1.1.4 Base rate of pay
3.1.6 Non-pecuniary benefits & amounts in lieu of salary
4.5.50 Travel expenses 13 May 2021 Section reviewed and updated
2.7.2.4 Advise worker of appointment 21 April 2021 Section reviewed and updated
2.7.2.4 Advise worker of appointment 7 April 2021 Section reviewed and updated
3.4.4.1 Superannuation process 31 March 2021 Updated policy for time frame of super payments once relevant details received
3.7.1.4 Indexation table - pre-injury average weekly earnings 9 March 2021 Updated figures affected by AWE indexation
4.5.11.1 Elective spinal surgery 19 February 2021 Section reviewed and updated
3.3 Entitlement periods & step downs Section reviewed and updated
7.6 Medical Panel 18 February 2021 Section reviewed and videoconferencing position clarified
3.4.4.1 Superannuation process 4 February 2021 Interest section reviewed and updated
3.4.5 Direct payees 25 January 2021 Section reviewed and updated
4.5.32 Outreach services 8 January 2021 Section reviewed and updated